Old Mutual Faces criticism for not paying customers

 By : Onthatile Mahlangu 

A recent uproar on social media platform X has pushed Old Mutual insurance company into the spotlight, with allegations of mistreatment and failure to fulfil financial obligations to its customers.

The controversy escalated when Seba Molefe shared a tweet to express her frustration with the company's refusal to release her mother's payouts despite a court order mandating compliance.

She said she has been reaching out to the company for months but there are no updates they have not received the money that was claimed.

“Stay far away from Old Mutual if you do not want to find yourselves in our shoes, where we even had to go to court for this and they are refusing to pay out with a court order in place,” she said warning the Twitter community.

The revelation made by Molefe influenced other upset customers to voice similar grievances.

Ria Baloyi said her mother passed away in April 2023 and Old Mutual has not paid the claim.

Charms said her dad did not receive her pension fund and  the matter was only taken seriously after the company was threatened.

one of the tweets where the company is criticised 

In response to the tweet, the company said Mr and Mrs Molefi sought to have an order made directing Old Mutual to make payments from invested funds. Such an order would contravene relevant Legislation, including the Pension the Funds Act and the Income Tax Act, and Old Mutual has advised Mrs Molefe’s representative to resolve this matter expeditiously.